frequently asked questions

General

 

1) Where can I buy Maxell products?

Please click here for a list of general retailers.

Maxell products are available from most consumer electronics online and retail stores, if you cannot find a store near you, please contact your local Maxell office who will happily advise.

2) I need to return a Maxell product, what do I need to do?

Under the European Commission’s law – The Directive on Certain Aspects of the Sale of Consumer Goods and Associated Guarantees (1999/44/EEC), we advise customers in the first instance, to return the product to the retailer that you purchased from as only the retailer can offer an exchange, credit note or refund.

If you need technical assistance or have a fault with the product, then please click here to contact your local Maxell office.

3) I am having trouble with my Maxell product and I need some assistance, what should I do?

Please click here to contact your local Maxell office referencing the product name and your query.

4) Which recordable media disc do I need to use?

Please check with your drive manufacturer which discs you need to use. This should also be mentioned on the actual hardware.

5) I need a driver download for my USB, where can I get this?

Please visit the USB product page to download the driver download.

6) I need technical assistance on my USB, please help?

Please click here to contact your local Maxell office and advise the product name and serial number (on the shaft of the drive) so that we can answer as efficiently as possible.

7) I would like a brochure, where can I get one?

Brochures can be downloaded from here and on individual product pages.  If brochures are not available, this normally means that we are working on developing a new brochure, so please check back or contact Customer Services with your request.

8) I would like to be kept up to date on the latest products and news, please can you send to me?

Please click here to send in your request so that we can keep you updated.

9) I have a Venture USB and am experiencing partition problems with Windows Vista, what shall I do?

Venture USB contain two partitions - one named 'Public' and the other 'Secure'. Unfortunately we have noticed a compatibility problem between these drives and some computers running Windows Vista. In these cases only one drive is showing in 'My Computer' - usually the 'Secure' drive. As a result you are unable to access the user manuals and software which are in the 'Public' drive and cannot alter the partition sizes to allow access to the entire capacity.

Please follow the below instructions to resolve the problem:

1. Connect the USB to the computer
2. Please unzip and run the attached program
3. After completion please unplug the USB
4. Re-insert the USB to the USB port
5. You should now be able to access both drives.

Please click here to download the program and instructions